When visiting Whitehouse Farm Centre all children aged 16 and under must be supervised by a responsible adult/carer at all times. All the play areas have been designed with children and adults in mind, age and height restrictions do apply in most of the areas as does adult supervision at all times.
We do not allow dogs on the park, with the exception of assistance dogs.
As a family run business, we treat our staff and visitors as part of our family.
We make great efforts to help people of all ages, abilities and walks of life to develop feelings of confidence, well-being and inclusion in the activities and animal experiences we offer.
Please see below all the ways in which Whitehouse Farm will help to ensure your visit with us is enjoyable.
Car Park and Arrival
We have plenty of blue badge parking available in our large car park which is all on the flat. The farm is fully wheelchair friendly with tarmac walkways and ramps throughout. From the car park you will enter the shop which has ramps both front and back.
We have two mobility scooters as well as two manual wheelchairs available (a small returnable deposit is required). Please contact the Centre to reserve the use of one of these items as we have a limited amount.
We strive to ensure all our activities on the farm are accessible for all our visitors to enjoy.
Our cafe is all on level ground and all doors are wheelchair accessible. There is plenty of room between tables to ensure wheelchairs and scooters have easy access.
We have accessible toilets in our Racing Car Barn and within the Cafe. All these toilets have emergency alarms and accessible sinks and hand dryers.
We allow assistance dogs on the farm. These must be kept on a lead at all times.
Many of our staff are highly trained in First Aid. Our First Aid point is in the Cafe where a member of the team will be able to help.
We pride ourselves on our staff family and the excellent customer service they offer. Many are trained in 'Welcoming All Customers' and 'Welcome Host'.
We are happy to offer reduced cost carer tickets for those supporting less able customers. We ask for a professional carers employment ID, PIP/DLA letter stating carer need or a carers allowance letter as carer evidence.
Sensory bags are now available to hire from the gift shop - each will include ear defenders, sunglasses, a mask, a pressure bracelet and ring, a few fidget toys and a mini poppet. A deposit of £20 will be required and they can be purchased if needed.
We have partnered with PANDAS online (promoting acceptance of neuro divergence and support). They have done a full sensory audit of the farm and all our associated activities. Please click HERE to download the audit. We are happy to discuss any queries to help support you and get the most out of your visit, please contact us via email on email@example.com or call us on 01670789998.
Relaxed Sunday Morning Sessions
Join our relaxed Sunday morning session, this is a dedicated quiet hour for anyone to access and enjoy including autistic people and those with other sensory needs. This will allow visitors to experience our handling sessions that can sometimes be very busy later in the day, such as our critter encounter. After the quiet hour, you are welcome to stay for the rest of the day.
Coming to the farm 2024:
An adult changing room from changing spaces toilets
A sensory room in a quiet area of the farm that can be used by anyone during their visit
Where can I warm my baby's food?
There are baby warming facilities available for visitors to warm milk and baby food in the main Cafe area.
Baby changing facilities
There are 2 baby changing rooms, which are located next to cafe toilet area. There is a further baby changing area in the Indoor Racing Car barn.
Permitted in designated areas which include the indoor Picnic Barn which is heated for customer comfort. There are also a number of picnic benches located around the Centre.
All parking is free with disabled and coach parking areas. Vehicles are parked at your own risk so please check that all doors and windows are locked and closed before you enter the Centre. The car park is on the flat and is accessible for wheelchairs.
In the event of a lost child please report to a member of staff so we may implement our policies and procedures. The Cafe is a location point for lost children to go to.
Please report any lost items to staff at the Gift Shop (located near to the entrance) on the day of your visit.
Alternatively please call (01670) 789998 to declare any lost items.
We have qualified First Aiders on site. The first aid area is located in the Cafe. Please report there and inform a member of staff that you need help.
Sorry no pets are allowed within the Centre with the exception of assistance dogs.