Staying Safe at Whitehouse Farm
We are delighted to be welcoming visitors to the farm again. Here’s the important information you need to know before you visit.
This information may change as further guidance is issued and/or restrictions are eased/changed. Please always refer to gov.uk for the most up to date information for your area.
Enjoying a safe day out at Whitehouse Farm
As we all get used to the new normal, your visit to Whitehouse Farm will feel a little different, we’ve put lots of measures in place in order to keep you, our staff, our animals and our wider community safe.
Following our social distancing guidelines to keep yourselves and others safe during your visit is everyone’s responsibility. Parents are responsible for ensuring their children follow these guidelines too.
We’ve followed various government and industry sector guidance and we’ll be staying on top of changes as and when they’re introduced. If there are any suggestions you have or anything you see during your visit that concerns you, we’re asking you to please speak to a member of our staff who will be pleased to hear from you. This is all new to us, however we can ensure you we are working hard to keep on top of all the guidelines and make a visit to the farm safe and enjoyable.
We’ve restricted our visitor numbers to provide even more space for you to enjoy a socially distanced day out at Whitehouse Farm. Before you visit, you are able to pre-book your tickets on our website. It is not essential to do this, but you will receive an online discount which cannot be offered when paying on the gate. Pre-booking allows us to control visitor numbers and staggered arrival times means we can reduce crowding at the entrance, so you won’t find yourself waiting for a long time in queues.
Please try to arrive at your booked arrival time. During busy periods, we may not always to be to accommodate late arrivals.
Please note our tickets are non-refundable. We are able to amend your tickets to another date providing we have adequate notice, this will incur a £2 fee per ticket.
Wash Your Hands
We’ve plenty of handwashing stations across the Farm with soap and hot water so please wash your hands regularly during your visit. We’ve also added additional hand sanitising stations so you’re never too far away from somewhere you can sanitise your hands.
We’ve enhanced the cleaning measures we already have in place but we’re asking you to help us and yourselves by not touching fences, barriers, signs, windows and protective screens.
Keep Your Distance
The 2m rule may have been eased however, as we've got plenty of space, especially outdoors, we suggest you leave plenty of space between yourself and other visitors.
Don’t Visit with Symptoms
Please don’t visit us if you have symptoms of coronavirus including a persistent new cough, temperature or sudden loss of taste or smell. If you are in a shielded group, are self-isolating or have been in contact with anyone with symptoms then you also must not visit to keep yourself and others safe.
What’s Open and What’s Not
Everything is open and all animal interactions are taking place